Reference

Your Legal Rights and Our Policy Commitments

Q: How do I request a copy of the personal data masterhoki holds about me?

Email legal@masterhoki.best with your account username and subject line 'Data Access Request'. We will verify your identity and deliver a structured data export to your registered email within seven working days.

Q: Who do I contact if I have a dispute about a transaction or account term?

Open a live chat on masterhoki.best or email legal@masterhoki.best with your account username and the transaction reference. Our legal support team aims to acknowledge disputes within 24 hours and resolve them within three working days.

masterhoki operates this platform under clearly defined legal terms so you always know where you stand — from account registration through to withdrawal processing via DANA, OVO, GoPay…

Kebijakan Privasi AktifSyarat Penggunaan AkunDANA, OVO, GoPay, QRISHak Pengguna TerlindungiKontak Hukum Tersedia

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How Our Legal Framework Applies to You

masterhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of service govern every interaction you have on this platform — from the moment you open an account to the point your withdrawal clears back to your wallet. Eligibility to use masterhoki depends on local law, and we enforce age and jurisdiction checks at

1
registration to keep our obligations clear. Payment transactions processed through DANA, OVO, GoPay and QRIS are subject to those providers' own terms alongside ours, and we document each transaction on your account history for your records. If a policy change affects your account, we notify you
2
via your registered email address at least seven days before it takes effect, giving you time to review or raise a query with our legal support team. All disputes are handled through the contact channels listed in this document.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

JALUR KONTAK HUKUM

Reach Our Legal and Policy Team Directly

Whether you need to request a data copy, raise a policy concern or clarify a term in our account agreement, our support team is reachable around the clock.

Live Chat Platform Open the chat widget from any page on masterhoki.best and select the Legal & Policy topic. Our agents are available 24 hours a day, seven days a week to take your query.

Email Resmi Hukum Send your written request or legal notice to [email protected]. Include your account username and the specific policy section so we can route it to the correct team member without delay.

WhatsApp Dukungan Our WhatsApp line operates 07:00–23:00 WIB daily. Reach us at the number shown in your account dashboard under Settings > Support to discuss account terms, data requests or policy concerns.

PERLINDUNGAN DATA AKUN

How masterhoki Handles Your Data and Account Security

We apply a layered approach to data protection so that your personal details, transaction records and device identifiers stay under your control.

Enkripsi Data Pribadi

All personal data — name, email, phone and payment details — is encrypted at rest using AES-256 and in transit via TLS 1.3. We never store raw DANA, OVO or GoPay credentials on our servers.

Kebijakan Cookie

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage or withdraw cookie consent at any time through the cookie banner at the foot of the site.

Keamanan Akun

Two-factor authentication via OTP SMS is available under Settings > Security. If you detect unusual login activity, lock your account instantly from the Security page and contact our live chat team.

Retensi dan Penghapusan Data

Transaction records are retained for five years as required by our financial compliance policy. Session and device logs are purged after 90 days of inactivity. You may request early deletion of non-financial data via email.

Hak Akses Data Anda

You have the right to request a full copy of the personal data we hold about your account. Submit your request to [email protected] and we will deliver a structured data file within seven working days.

Perubahan Kebijakan

Any material update to our Privacy Policy or Terms of Service is communicated to your registered email at least seven days in advance. The effective date is shown at the top of each policy document for easy reference.

Frequently Asked Legal and Policy Questions

Below are the questions we receive most often from you about account terms, data rights and policy procedures. If your question is not covered here, reach our legal support team via live chat or email — players in Surabaya and across Indonesia ask us these questions every day, and we keep these answers current whenever our policies change.

Access to our platform depends on local law in your region. We perform jurisdiction checks at registration. If access is restricted in your area, we will notify you at that point so you are not charged or committed to any terms.

Email [email protected] with your account username and subject line 'Data Access Request'. We will verify your identity and deliver a structured data export to your registered email within seven working days.

You may request deletion of non-financial personal data at any time. Transaction records must be retained for five years under our financial obligations. Submit your deletion request to [email protected] and we will confirm what can be removed.

Transaction records tied to DANA, OVO, GoPay or QRIS payments are kept for five years after the transaction date, independent of whether your account is active. These records are held securely and are not shared with third parties outside of legal requirements.

We send a notification to your registered email address at least seven days before any material policy change takes effect. The updated document is also posted on this page with a revised effective date shown at the top.

Use the cookie consent banner at the bottom of any page on masterhoki.best to adjust your preferences. You can accept all, reject analytics cookies or customise by category. Changes take effect immediately and your preference is stored in your browser.

Open a live chat on masterhoki.best or email [email protected] with your account username and the transaction reference. Our legal support team aims to acknowledge disputes within 24 hours and resolve them within three working days.

Your Legal Rights and Our Policy Commitments

Reach Our Legal and Policy Team Directly

How masterhoki Handles Your Data and Account Security

Enkripsi Data Pribadi

Kebijakan Cookie

Keamanan Akun

Retensi dan Penghapusan Data

Hak Akses Data Anda

Perubahan Kebijakan

Frequently Asked Legal and Policy Questions

01 Does my eligibility to use masterhoki depend on where I live in Indonesia?

02 How do I request a copy of the personal data masterhoki holds about me?

03 Can I ask masterhoki to delete my account data?

04 What happens to my DANA or OVO payment records if I close my account?

05 How will I know if masterhoki changes its Terms of Service?

06 How do I manage or turn off cookies on the masterhoki site?

07 Who do I contact if I have a dispute about a transaction or account term?

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