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Terms & Conditions That Work for You

When you open an account with masterhoki, you're agreeing to a straightforward set of rules designed to protect both your account and our community.

Account ownership and securityPayment and withdrawal rulesData protection under local law
masterhoki Terms & Conditions That Work for You
GET IN TOUCH

Contact Us About Your Terms

Questions about what these terms mean for your account or your data? Our support team is ready to walk you through specific clauses and how they affect your gameplay, deposits or withdrawals.

Live Chat Open the chat widget in your account lobby any time. We respond within minutes during play hours.
Email Support Send questions to [email protected] with your account ID. We reply within 24 hours.
Phone Support Call our Indonesia team weekdays 09:00–18:00 local time for urgent account or terms issues.
HOW WE PROTECT YOU

Data Handling and Account Security

Your account details, deposit history and gaming activity are encrypted end-to-end from the moment you log in.

Encryption

All login sessions, deposit details and withdrawal requests use 256-bit SSL encryption.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed through PCI-compliant payment gateways.

Data Retention

We keep account records for one year after closure where local law permits, then securely delete them.

No Third-Party Sales

Your gaming history and personal details are never sold to marketers or other operators.

Privacy Requests

Request data access, correction or deletion via account settings; we respond within 14 days.

Dispute Resolution

Account disputes are reviewed by our compliance team and escalated to local authorities where required.

Terms & Conditions FAQ

Read real answers about account rules, payment obligations, data rights and what happens if something goes wrong. Each answer covers exactly what the terms mean for your gameplay and your money.

Yes. Go to Account Settings, select 'Close Account', and confirm. Your remaining balance is withdrawn via the same payment method you deposited with (DANA, OVO, GoPay or QRIS) within 24 hours. We verify all closures against our records to prevent fraud.

Contact our support team immediately with your transaction ID and payment method. We cross-check your request with your bank (DANA, OVO, GoPay or QRIS) and our ledger within 48 hours. If the transaction went through but you didn't receive it, we escalate to the payment processor.

We retain account records, transaction history and gameplay logs for one year after account closure where local law permits. After that period, all personal data is securely deleted. You can request early deletion via your privacy settings.

Yes. The same terms apply whether you play on desktop or via the masterhoki app on Android or iOS. Your login, deposits via DANA, OVO, GoPay or QRIS, and withdrawals follow identical rules on any device.

We notify you of material changes via email and in-app alert at least 14 days before they take effect. You can review the full updated terms in your account. Continuing to play after the notification date means you accept the new terms.

No. Your account is personal and non-transferable. Sharing credentials or allowing others to log in violates the terms and can result in account suspension. We ask you to keep your password and two-factor authentication secure at all times.

Access to masterhoki depends on local law. Terms are enforced where we're licensed to operate. If you're unsure whether masterhoki is available in your area, check your account access or contact support to confirm.