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How We Protect Your Privacy on masterhoki

When you open an account with us, your personal information—deposit history, game activity, withdrawal records—stays secure behind encryption and access controls we operate 24/7.

Encrypted account storageNo third-party sale of your dataDANA, OVO, GoPay and QRIS security

Explore Lobby Read FAQ

What We Collect and Why

masterhoki Service availability depends on jurisdiction. Users are responsible for checking local law before access.

masterhoki collects your name, email, phone number, deposit and withdrawal history, game preferences, device information and payment method details when you register and play. We use this data to verify your account, process your DANA, OVO, GoPay and QRIS transactions, detect fraudulent activity and improve your

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lobby experience. Your data is held in secure servers and accessed only by our support, payments and security teams. We retain account information for as long as your account is active, plus a minimum retention period after closure, where local law permits. You can request access,
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correction or deletion of your personal data by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Contact Us About Your Data

Live Chat Ask about your account data, payment records or privacy rights during our support hours. Our team can walk you through how we store your information and help you request changes.

Email Support Send formal requests for data access, correction or deletion to our privacy team. We respond within 5 business days with full details of what we hold on file.

Account Settings Review and update your personal details, email address and communication preferences directly in the Account menu. Changes take effect immediately across all devices.

SECURITY & TRANSPARENCY

How We Handle Your Information

Encryption

All deposits via DANA, OVO, GoPay and QRIS, plus your account login and withdrawal requests, travel through encrypted channels. Your password is hashed and never stored in readable form.

Cookie Use

We use cookies to remember your lobby preferences, language setting and login status across sessions. You can disable non-essential cookies in your browser; essential ones keep your account secure.

Data Retention

Active account data stays on file as long as you play with us. After account closure, we retain records for 3 years for payment verification and dispute resolution, then securely delete them.

Third-Party Sharing

We do not sell or share your personal data with advertisers or data brokers. We share payment details only with DANA, OVO, GoPay and QRIS processors to complete your transactions.

Withdrawal Verification

When you request a withdrawal, our payments team verifies your identity and checks withdrawal amounts against deposit history. This protects both your account and our platform from fraud.

Account Access Requests

Contact support to request a full export of your personal data, game history and payment records. We compile and send it to your registered email within 5 business days, where local law permits.

Privacy Policy Questions

Yes. Open a support chat or email our privacy team to request a full data export. We'll compile your account information, deposit and withdrawal history, game logs and device records, then email it to your registered address within 5 business days.

Payment records from DANA, OVO, GoPay and QRIS transactions are kept for 3 years after account closure to meet payment provider requirements and detect fraud. Active account data remains on file while you play.

We do not sell your personal information. We share payment details only with DANA, OVO, GoPay and QRIS to process your transactions. Support and security staff access your data only to help you or investigate suspicious activity.

You can request account closure and data deletion in the Account settings or by contacting support. Payment records are retained for 3 years where local law permits, then removed. Your deposit and withdrawal history cannot be deleted for compliance reasons.

Your password is hashed using industry-standard encryption before storage. Every login attempt is logged and checked for unusual device or location changes. We send alerts to your registered email if we detect suspicious access attempts.

We use session cookies to keep you logged in, preference cookies to remember your language and game filters, and analytics cookies to track page performance. Essential cookies cannot be disabled; you can turn off analytics cookies in your browser settings.

Only you can view your full account balance and transaction history. Our support team can see transactions when you ask for help; our payments team verifies withdrawals against deposit records. No other staff member or third party can access your account details.

How We Protect Your Privacy on masterhoki

Contact Us About Your Data

How We Handle Your Information

Encryption

Cookie Use

Data Retention

Third-Party Sharing

Withdrawal Verification

Account Access Requests

Privacy Policy Questions

01 Can I see all the data masterhoki holds about me?

02 How long do you keep my payment information?

03 Do you share my data with other companies?

04 Can I delete my account and all my data?

05 How do you protect my password and login?

06 What cookies does masterhoki use?

07 Who can see my account balance and transaction history?

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